Refund Policy
Last updated: 18 August 2026
At Unirivo, we offer a 30-day unconditional refund guarantee. If you are not satisfied with the Full Analysis report or the expert consultation you purchased, you can request a full refund within 30 days of the order date.
How to request a refund
Refunds are processed by our merchant of record, Paddle. You can raise a request via paddle.net using your order email and invoice number, or you can write to destek@unirivo.live and we will forward your request to Paddle on your behalf.
Process
- Requests are generally reviewed within 1–3 business days.
- Approved refunds are returned to the original payment method.
- Depending on your bank, it may take 5–10 business days for the amount to reach your account.
- Your related premium access will be closed after the refund.
Expert consultation
For expert consultations that have not yet taken place, a full refund applies. If you let us know you are unsatisfied within 30 days even after the consultation has taken place, we will review your request and forward it to Paddle for a refund.
Additional information
The full mechanics of payments and refunds are governed by the Paddle Refund Policy and our Terms of Use.